Terms of Service & Privacy Policy
Welcome to High Olive ("High Olive," "we," "us," or "our"). These Terms of Service and Privacy Policy ("Terms") govern your access to and use of our website, services, subscriptions, and products (collectively, the "Services").
By visiting our website, creating an account, placing an order, subscribing, or otherwise using our Services, you agree to these Terms.
If you do not agree, please do not use the Services.
1. About High Olive
High Olive offers thoughtfully sourced olive oils and related goods from Greece, including food and non-food items, available via one-time purchases and recurring subscriptions. Products are intended for everyday household use, gifting, and celebrations.
2. Eligibility & Accounts
To use certain features of our Services, you must create an account and provide accurate, current, and complete information, including:
- name
- email address
- phone number
- shipping and billing address
- payment information
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You may request account deletion at any time through your account settings. Your account will be disabled and scheduled for permanent deletion after 365 days, unless you reactivate it by logging in before then. You may also contact us to request earlier permanent deletion at team@higholive.com. Certain records, including transaction-related data, may be retained as required by law or for legitimate business and compliance purposes. See Section 9.
3. Orders, Subscriptions & Payments
Orders
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders at our discretion, including for suspected fraud, errors in pricing, or supply limitations.
Subscriptions
If you enroll in a subscription:
- You authorize recurring charges at the frequency you select.
- You may modify, pause, skip, or cancel your subscription according to the options available in your account.
- Changes must be made before the stated cutoff to apply to the next shipment.
Pricing & Taxes
Prices are listed in U.S. dollars unless otherwise stated and may change at any time. Taxes, shipping, and fees are calculated at checkout.
4. Food Products & Use Disclaimer
High Olive products are produced and handled with care and in alignment with applicable food safety standards.
However:
- Our products are not intended to diagnose, treat, cure, or prevent any disease.
- Nutritional and wellness information is provided for general informational purposes only.
- Individual reactions may vary. You are responsible for reviewing ingredient information and determining suitability for your needs, allergies, or sensitivities.
To the fullest extent permitted by law, High Olive disclaims liability for improper storage, misuse, or individual adverse reactions.
5. Transparency & Sourcing
We strive to be transparent about sourcing, production, and testing practices. Descriptions reflect our processes and standards at the time of publication and may evolve as we grow.
We make reasonable efforts to ensure accuracy but do not guarantee that all descriptions, images, or content are free from errors or omissions.
6. Shipping & Risk of Loss
Products are shipped to the address you provide. Once an order is handed to the carrier, risk of loss transfers to you, subject to applicable consumer protection laws.
Shipping timelines are estimates and not guaranteed.
7. Returns & Refunds
Due to the nature of food and consumable goods, all sales are final unless otherwise stated or required by law. If an item arrives damaged or incorrect, please contact us promptly at team@higholive.com.
8. Intellectual Property
All content on the website — including text, images, branding, product descriptions, and designs — is owned by High Olive or licensed to us and may not be copied, distributed, or used without prior written permission.
9. Privacy Policy
Information We Collect
We collect information you provide directly, including:
- account details and activity
- order and subscription history
- payment information (processed securely via our payment providers)
- communications with us
We may also collect limited technical data such as IP address, browser type, and device information for security and analytics.
How We Use Information
We use your information to:
- fulfill orders and subscriptions
- process payments
- provide customer support
- communicate about your account and orders
- comply with legal and regulatory obligations
- improve our Services
Data Retention
We retain personal and transaction data for as long as your account is active and thereafter as required for:
- tax and accounting records
- regulatory compliance
- fraud prevention
- dispute resolution
Account Deletion
You may request account deletion at any time through your account settings. Your account will be disabled and scheduled for permanent deletion after 365 days unless reactivated by logging in. You may contact us to request earlier permanent deletion. Certain data may be retained as required by law or for compliance purposes.
Data Sharing
We do not sell your personal information. We may share data with trusted service providers (e.g., payment processors, shipping partners) solely to operate our Services.
10. Cookies & Tracking
We use cookies and similar technologies to operate our website, remember preferences, and analyze usage. You may adjust cookie settings through your browser.
11. Limitation of Liability
To the maximum extent permitted by law, High Olive shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the Services or products.
Our total liability shall not exceed the amount paid by you for the applicable product or subscription.
12. Indemnification
You agree to indemnify and hold harmless High Olive and its agents from claims arising from your misuse of the Services, violation of these Terms, or infringement of any rights.
13. Governing Law
These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.
14. Changes to These Terms
We may update these Terms from time to time. Continued use of the Services after changes constitutes acceptance.